Terms and Conditions of Use
Information on webshop and contact information
COMPANY NAME: Olea B.B. d.o.o., Creska 34, 52221 Rabac
Company entered in the companies register of the Commercial Court in Pazin under number
Personal Identification Number /OIB/: 22001471247
IBAN: HR2723600001102287902 (Zagrebačka banka d.d.)
SHARE CAPITAL: HRK 128.500,00 paid in full
BOARD MEMBER: Bosiljka Belić
VAT NUMBER – HR22001471247
CONTACT NUMBER: 052/872-189
Customer service working hours: Monday – Friday, 08:30 a.m. to 04:00 p.m.
You may use webpage www.oleabb.hr for your own personal purposes without paying any fee for use, all in accordance with these Terms and Conditions of Use. Please carefully read these Terms and Conditions of Use before using the web page www.oleabb.hr to purchase products that are available on it or collect information on these products. By using the website www.oleabb.hr to purchase products or collect information on them, you confirm that you are familiar with these Terms and Conditions of Use and that you agree with them. If you do not agree with these Terms and Conditions, please do not use this webpage to purchase products or collect information on them, or for any other purpose. These Terms and Conditions of Use of the webpage and use of webshop services define the manner in which users use the website and webshop services. Furthermore, in these Terms and Conditions, the terms below shall have the following meanings:
˝OleaBB˝ refers to the company Olea B.B. d.o.o., with a registered seat in Rabac, 52221, Creska 34, entered in the companies register of the Commercial Court in Pazin, Personal Identification Number /OIB/: 22001471247. ˝Webpage˝ refers to all web, i.e. Internet pages owned by the company Olea B.B. d.o.o. ˝User˝ refers to every natural person that accesses the website. The term User also includes registered users. ˝Registered User˝ refers to every person with full legal capacity, whether legal or natural, with address of residence or registered seat in the Republic of Croatia, who has registered for using the webshop service on the webpage.
˝Webshop service˝ refers to the service that allows registered users to purchase the products of the company OleaBB via the webpage www.oleabb.hr. ˝Content˝ includes all information from the webpage that can be accessed in any manner, the content of every email that OleaBB sends to Users, information related to the products, services and/or prices of the company Olea BB within a certain period, and information on products, services and/or prices applied by a third party with whom the Seller has entered into a contractual relationship for a certain
period. ˝Product˝ refers to all products available at www.oleabb.hr which can be purchased via the webshop service. ˝Transaction˝ refers to payment or refund of payment after OleaBB sells a product/service to a User. ˝Purchase and sale contract˝ refers to the purchase and sale agreement between the User and OleaBB, which is concluded at the moment that payment for a product is confirmed, when OleaBB receives an email in which the User confirms their acceptance of the offer, i.e. at the moment when OleaBB receives an order from the User. By accessing the webpage via suitable technical means and using it, every User undertakes to adhere to these Terms and Conditions of Use and consents for the provisions of the said Terms and Conditions to be applied to them. All of the information on the webpage www.oleabb.hr is shown for informative purposes only, and in good faith.
The company Olea B.B. d.o.o. is authorised to, without the obligation of previous notification, amend the content of these General Terms and Conditions, its product range, other information related to the webshop and all other content www.oleabb.hr, providing that it is publicly released on the www.oleabb.hr webpage, due to which Users are obliged to review the content of the webpage every time they use it. Acting contrary to this exonerates the company Olea B.B. d.o.o. from all liability. Those Terms and Conditions of Use that are in force at the moment that a product is ordered shall apply to online purchases. Any disputes that may arise pursuant to these Terms and Conditions shall be resolved before the competent court in Labin.
Limitations and liabilities
Only persons of legal age and with legal capacity may use the webpage. A contract on behalf and for the account of a minor or a person fully divested of legal capacity may be signed only by their legal guardian, while persons with partial legal capacity may conclude a contract only with the consent of their legal guardian. OleaBB shall not be held liable for any actions that are in violation of this provision. While using the www. oleabb.hr webpage, the User is obliged to supply correct, valid and complete personal information, particularly when filling in the registration form. Acting contrary to this authorises the company Olea B.B. d.o.o. to deny such a User access to one part or all of its services/products. By using the webpage www.oleabb.hr, the User confirms that they accept these Terms and Conditions of Use in their entirety, that they vouch for the validity, accuracy, completeness and up-to-dateness of their personal information, and that they give OleaBB their express consent to, in accordance with the provisions of the Personal Information Protection Act, process the supplied personal information for the needs of OleaBB’s own records and for the purpose of providing other services, as well as for the purpose of creating a customer database, sending notifications on new products and services, improving quality of service, protecting the interests of Users and OleaBB and preventing any misuse.
OleaBB is not liable for any delays in delivery or any other problems caused by incorrect or invalid user information.
Use of the webpage grants the User limited, non-exclusive, non-transferable and revocable permission to use the content of the webpage, in the sense of browsing the same for personal purposes. The User undertakes not to use the webpage www.oleabb.hr in any manner that is contrary to positive regulations. The User, in particular, is not entitled to download, copy, modify, edit, display, erase, sell, resell, adapt or alter the content or create derivations thereof, or to use the content on any other websites or media or in any other manner apart from for personal and home use. Documents, data and information published on the website may not be reproduced, distributed or used for commercial purposes in any manner without the express permission of Olea BB, and they may not be used in any manner that could incur damages to OleaBB or any third party.
The product photographs shown at www.oleabb.hr are displayed exclusively for illustrative purposes, and they might not always completely correspond to the real content and appearance of the product. Due to the possibility of calibrating monitor settings, differences in perception of colour by the human eye and similar variables, OleaBB does not guarantee that the colours of the delivered products will necessarily correspond to the colours as seen by Users on their screens. Any discrepancies between the product shown on the photograph and the product that has been delivered shall not be understood as a product defect, and therefore shall not represent grounds for the return or refund of
the product. OleaBB fully disclaims any liability that may in any manner arise from or be related to the use of the webpage, as well as liability for any damages that may be incurred to the User or any third party in relation to the use or misuse of the content of the webpage. OleaBB also disclaims any liability for damages that may be incurred on devices that allow access to www.oleabb.hr and data stored on these devices during use of the webpage www.oleabb.hr, if this damage was incurred due to the unlawful actions of a third party, a computer virus or similar, or in other cases for which OleaBB is not liable. OleaBB is not liable for the accuracy or reliability of any views, opinions, tips or statements published on www.oleabb.hr. OleaBB is also not liable for any losses or damages incurred to the User due to their reliance on information obtained at www.oleabb.hr. Users are fully liable for estimating the quality, accuracy, usefulness and comprehensiveness or any information, evaluation, view, opinion, tip or other content made available at www.oleabb.hr. The webpage www.oleabb.hr may contain documents, data and information from the webpages of third parties, or links to such webpages. OleaBB does not own such websites, and neither does it monitor such documents, data, information or third party websites, and therefore OleaBB fully disclaims any liability in relation to such content, including but not limited to the accuracy, completeness and accessibility of content on websites created by third parties. OleaBB disclaims all liability for all content presented at such third party webpages, as well as any products or services that may have been provided by such third party websites. In accordance with this, these Terms and Conditions of Use shall not be applied to the use of third party websites in any sense. Users access such websites fully at their own risk, and OleaBB is not liable for such actions.
OleaBB reserves the right to prevent access to IP addresses (i.e. Users) that perform actions contrary to these Terms and Conditions, and shall not bear any liability in relation to this.
Purchases and payment
Making a purchase at the OleaBB webshop is very simple, and you only need three steps to complete your order:
1. Browse the oleabb.hr webshop and add the desired products to your shopping cart.
2. Review your shopping cart
3. Payment and delivery
In accordance with Article 7 of the Consumer Protection Act (official gazette of the Republic of Croatia ˝Narodne novine˝ no. 41/14), all of the prices are retail prices and are listed in HRK (Croatian kuna), inclusive of VAT. The product prices do not include delivery costs. Prices, terms and conditions of payment and discounts apply only at the moment of order and/or payment and are subject to change without previous announcement. The purchase and sale contract between the User and the company Olea B.B. d.o.o. is concluded at the moment of the receipt of payment. All payments shall be executed in Croatian kuna. Payment method on the website www.oleabb.hr is directly via bank transaction to our bank account. Use the order ID as a reference number. Your order will be delivered when the funds are visible in our account.
Shipping and delivery terms and conditions
Orders at www.oleabb.hr can be made 24/7 and are processed after the transaction has been recorded. Delivery is made via a partner delivery service. All orders received on business days (Monday – Friday) are processed the same business day, and the parcel will be delivered within 120 hours at the latest, i.e. within five business days. For orders received on Saturdays, Sundays and public holidays, the parcel will be collected the first business day after, and the parcel will be collected within no more than 72 hours after it is collected by the delivery service.
The stated applies for deliveries to mainland Croatia. Delivery times for parcels sent to Croatian islands or abroad depend on the specificities of transport to such locations.
For all orders above HRK 500.00, delivery to mainland Croatia is free of charge. For orders below HRK 500.00, delivery to mainland Croatia is HRK 45,00 and for international deliveries, delivery will be charged according to the weight of the purchased products and the delivery address.
When receiving a delivered parcel, the User is obliged to examine the delivery, i.e. to:
● check whether there is any visible external damage on the parcel and/or the products within the parcel themselves and, if so, to report it to the delivery worker and refuse to receive such visibly damaged products
● open the parcel before the delivery worker and compare the delivered products with the products listed on the receipt and to, if something is missing or if items that had not been ordered are delivered, immediately report this to the delivery worker.
By signing the parcel receipt slip, the User confirms that they have examined the parcel upon receipt and that the parcel has been received without any visible external damage, and that it qualitatively and quantitatively corresponds with the products listed on the enclosed receipt. If a User fails to receive a product or refuses to receive a parcel without a valid reason, OleaBB reserves the right to demand compensation of shipping, handling and any other expenses.
According to Article 10 of the Consumer Protection Act (official gazette of the Republic of Croatia ˝Narodne novine˝ no.41/14) , every User of www.oleabb.hr is entitled to express their dissatisfaction with a purchased item or service in written form, in which OleaBB shall confirm the receipt of the complaint in writing. Complaints may be sent via post to the address Olea B.B. d.o.o. Creska 34, 52221 Rabac, or via e-mail to the e-mail address: email@example.com in order for OleaBB to be able to confirm the receipt of the written complaint and respond to the same, according to Article 10, paragraph 5 of the Consumer Protection Act, the User is obliged to supply correct information for the receipt of the written response.
The contract concluded between the User and the company Olea B.B. d.o.o. for the sale of products and services is a one-time contract on the purchase and sale of products that is completed with the delivery of the products from the part of the company Olea B.B. d.o.o. and the execution of payment by the User, providing that it is not terminated.
Unilateral termination of contract
The contract concluded between the User and the company Olea B.B. d.o.o. for the sale of products and services is a one-time contract on the purchase and sale of products that is completed with the delivery of the products from the part of the company Olea B.B. d.o.o. and the execution of payment by the User, providing that it is not terminated. Pursuant to Article 72, paragraph 1 of the Consumer Protection Act, every contract concluded by remote means (online trade) may be terminated, without the obligation of stating any reason, within 14 business days from the days that the products were received. You do not have to state the reason for termination of contract, but you are obliged to notify us on your decision on termination of contract by means of a permanent medium (via the Form for Unilateral Termination of Contract or via any other unambiguous statement by which you declare your will for the termination of contract, sent by post to the address Olea B.B. d.o.o., Creska 34, 52221 Rabac, or via e-mail to the e-mail address:firstname.lastname@example.org.
Confirmation of receipt of the Unilateral termination of contract t will be sent to you, without delay, by e-mail.
In case of unilateral termination of contract, each party is obliged to return to the other the goods that they have received pursuant to the contract, in accordance with the provisions of the Consumer Protection Act. After we have received your correctly filled in form, we will notify you about the receipt of the notice on termination on a permanent medium, and refund the money that has been paid after we receive the goods (no later than 7 business days after the day that you notified us about your decision on termination of contract). In this case the User is, pursuant to the Consumer Protection Act, liable for any decrease in value of the goods caused by handling, apart from that handling which is necessary to determine the nature, characteristics and functionality of the goods. Therefore, the products that you are returning must be in a good condition, unopened, unused and in their original packaging. In case of the contrary, or if the same are not delivered within the term described above, it shall be considered that you have not met your obligations of returning the goods, and we will not be obliged to give you a full refund of the money that you have paid, and an estimate of the decrease in value of the product may be made. Likewise, the User is not entitled to unilateral termination of contract if the subject of the contract are perishable goods or goods that are about to expire. The User is obliged to bear the direct costs of product return themselves if they are exercising their right to unilateral termination of contract. By accepting these Terms and Conditions, it shall be understood that the User also accepts all of the provisions of the Ordinance on the Content and Form of Notification on the Consumer’s Right to Unilateral Termination of Contracts Negotiated by Remote Means or Contracts Negotiated Away From Business Premises.
Personal Data Protection Method
We take all necessary steps to ensure that our forms with confidential information, are encrypted and protected by a security protocol (SSL). Access to all data about our users is limited. Access to confidential information only has employees whose data is required to perform certain services. For any additional security questions on our website, please send an e-mail to:email@example.com
These rules determine and govern how the Seller uses and protects all information that customers have left when they use the www.oleabb.hr/shop website. A personal data is any information relating to a particular person or a person that can be determined. Specifically, personal data are considered all the information that determines the customer’s identity (eg. name and surname, e-mail address, address of residence, etc.). Personal data processing is any act or set of actions performed on personal data, whether by automatic means or not, such as collecting, capturing, organizing, saving, modifying, retrieving, inspecting, using, detecting, transmitting, posting, or otherwise made available, categorized or combined, blocked, deleted or destroyed, and the implementation of logical, mathematical and other operations with these data. By accessing our internet site, the buyer agrees that the Seller processes his personal information listed in the registration form, the orders information as well as the information available in the payment process and other data. The same data is used for the purpose of signing the contract, and for the purpose of introducing the seller to the purchasing habits of the buyer, as well as for informational purposes, and for the purposes of promoting the services and products of the seller. The Seller undertakes to maintain the privacy of all personal data of all Buyers, and shall act with them in accordance with the General Data Protection Regulation (GDPR) or other applicable regulations. All of the personal data mentioned above the Seller can not be used or made available to third parties without authorization, except in cases where a special law allows it or it is necessary for the purpose of fulfilling contractual obligations. We agree to protect customers personal data in a way that it collects only necessary, basic information about customers / users for fulfilling our obligations; inform customers about the way we collect information and regularly give customers a choice about how their data, including the decision whether or not to have their name removed from lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees whose data is required to perform certain services.. All our employees and business partners are responsible for compliance with the privacy principles. www.oleabb.hr/shop uses “cookie” tools as a session identifier, i.e. “cookie” contains the so- called. ‘Session id’, to ensure that during the session the webshop recognizes and remembers the customer’s internet browser and thus the customer, thus enabling the purchase.
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